Privacy Policy

How Safai.pk collects, uses and protects your personal information when you visit our website or book a cleaning service in Karachi.

Last updated: 25 October 2026

Who We Are

Safai.pk (“Safai.pk”, “we”, “us”) provides doorstep cleaning services in Karachi, Pakistan. This Privacy Policy explains what personal information we collect when you use safai.pk, call us, message us on WhatsApp or book a service, and how we use and protect it.

Information We Collect

We only collect the information we need to provide our services:

Contact details such as your name, phone number and email address.
Booking details such as your address or area, the service you need, preferred date and time, and any notes or photos you share about the space or items to be cleaned.
Messages you send us through our website forms, phone calls, WhatsApp or email.
Website usage data such as your browser type, device, pages visited and approximate location, collected automatically through cookies and server logs.

How We Use Your Information

We use your information to:

respond to enquiries and send quotes;
schedule, confirm and carry out bookings at your address;
contact you about your booking, for example to confirm arrival times or follow up after a service;
keep records of the services we provide;
improve our website, services and customer support;
meet legal, tax and accounting requirements.

We do not sell your personal information.

WhatsApp, Calls and Email

When you contact us on WhatsApp, your messages are also processed by WhatsApp under its own privacy policy. We use these channels only to discuss your enquiry or booking. If you would prefer us to contact you a different way, just let us know.

Cookies

Our website uses cookies and similar technologies to keep the site working properly, remember preferences and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the website may not work correctly if cookies are disabled.

Sharing Your Information

We share your information only when needed to run our business, for example with:

our cleaning team members who carry out your booking;
service providers who host our website, deliver email or provide messaging tools;
authorities, where required by law.

Anyone we share information with is expected to keep it confidential and use it only for the purpose it was shared.

How Long We Keep Information

We keep personal information only for as long as needed for the purposes above, including any legal or accounting requirements. When it is no longer needed, we delete it or make it anonymous.

Keeping Your Information Safe

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No website or online service is completely secure, so please avoid sending sensitive information such as passwords or bank card numbers through our forms or messages.

Your Choices and Rights

You can ask us to show you, correct or delete the personal information we hold about you, or to stop contacting you. To make a request, contact us using the details below. We may need to confirm your identity before acting on a request.

Third-Party Links

Our website may link to other websites, such as social media pages or maps. We are not responsible for the privacy practices of those websites, so please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

Phone: +92 300 9206830
WhatsApp: +92 321 1178622
Email: info@safai.pk
Hours: Monday to Sunday, 9:00 AM to 9:00 PM

Questions?

Get Started Today

Book a Cleaning Service in Karachi

Ready for a cleaner home or office? Call or WhatsApp us and our team will confirm a time that suits you.